Refund policy
Last updated: January 25, 2026
Warpix is a trading name of Warpify Limited. Warpify Limited operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). This Return and Refund Policy explains how Warpix handles returns, refunds, replacements, and related requests.
By using or accessing the Services, you acknowledge that you have read and understand this policy.
Return Eligibility — Defective Products Only
Warpix offers returns and refunds exclusively for defective, damaged, or incorrect items.
We do not accept returns or refunds for reasons such as:
- “I don’t like it” / buyer’s remorse
- Choosing the wrong model/color
- Change of mind
- Misunderstanding of product features
- Delayed shipping caused by the carrier
- Any non-defective product issues
All sales are considered final unless the product arrives defective, damaged, or materially not as described.
Return Window
You must report any defective, damaged, or incorrect item within 30 days of receiving your order to request a return.
Only defective-item returns submitted within this 30-day window will be accepted.
Requirements for a Defective Return
To be eligible for a defective-item return:
- The product must be in the same condition as received (no signs of misuse or unauthorized modification).
- All original packaging, accessories, and documentation must be included.
- Proof of purchase is required.
- Clear photo or video evidence of the defect must be provided.
Items returned without prior approval will not be accepted.
How to Start a Return
To request a return, contact us at: info@warpix.com
Include in your message:
- Order number
- Description of the defect
- Photos or videos showing the defect
- Confirmation that all original packaging and accessories are intact
If your return is approved, we will provide:
- A return authorization
- Instructions on how and where to send the package
- A prepaid return label (for verified defective items only)
Unauthorized or unapproved returns will not be accepted.
Damages and Issues
Please inspect your order upon receipt.
If the item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Because Warpix only accepts returns for defective products, the following categories are strictly non-returnable:
- Products functioning as described
- Buyer’s remorse or preference-based returns
- Used, altered, or damaged-by-customer items
- Perishable goods
- Custom or personalized items
- Health or personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you are unsure whether your item qualifies, please reach out before submitting a request.
Exchanges
Warpix only processes exchanges for defective products.
If an exchange is approved:
- You will return the defective item following our instructions
- We will send a replacement once the defective item is received and inspected
If the replacement is unavailable, a refund will be issued instead.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you are entitled to a 14-day cooling-off period under EU consumer laws, which allows you to return an item for any reason.
However, this right does not apply to items that are:
- Used
- Damaged
- Missing original packaging or accessories
- Excluded under EU law for hygiene, customization, or safety reasons
If applicable, EU customers must return the item in unused condition with all original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes up to 10 business days
- Shipping fees, duties, and taxes are non-refundable except where legally required
If more than 15 business days have passed since your refund was approved, please contact us at info@warpix.com.
Contact
For any questions about returns or defective products, contact us at: info@warpix.com